Returns policy

You may return new, unopened items with original tags and packaging, sold and fulfilled by sissythatstyle.com within 45 days of dispatch for a full refund. However, some products have different policies or requirements associated with them.

 

Faulty or incorrect items

If your product is faulty, or the incorrect item, you are eligible for a return or exchange.

You may either:

  • exchange it for the correct item
  • return it for a full refund

When you contact us to let us know it is faulty or incorrect, please send through a photo – we may need to follow this up with the supplier where items are faulty.

 

Missing item from order

If an item is missing from your order, please contact us to inform about the missing item from your order. Please provide your reference number.

Once we confirmed that an item was missing, we will offer a full refund of the item value or replace the item.

 

If your package is lost during shipping

Please contact us if you haven’t received your package. Once we’ve confirmed the location of your parcel with the delivery company, we’ll offer a refund or resend the items.

 

The 45-Day Money Back Guarantee

We truly hope you love the products you get from us, but if you need to return an item for a refund outside of what is listed above, please note the following information.

Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID within 45 calendar days from the date of dispatch.

  • Return must be authorised by Sissy That Style via email.
  • Item must be returned in its original & resell condition; packaging must not be broken where applicable.
  • Return postage and handling is buyer’s responsibility.
  • Refund does not include any shipping costs. Refund method will be determined by Sissy That Style.

Where “The 45-Day Money Back Guarantee” is not available, or “The 45-Day Money Back Guarantee” period is expired.

 

A. Return of Non-Broken Item within Warranty Period

1. Sissy That Style may reject any returns under below circumstance at our discretion

  • The detailed size cart is included in the description. The size you choose does not fit you well.
  • The 45-Day Money back Guarantee period is expired.
  • The order was placed by mistake but wasn’t cancelled within 12 hours.

2. Return must be authorised by Sissy That Style. Please contact us before returning item so we can provide the return address.

3. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.

4. Item must be returned in its original and resell condition and packaging must not be broken or damaged where applicable.

5. Return postage and handling is buyer’s responsibility.

6. Under any circumstances we will not refund the original shipping cost.

 

B. Return of Broken Item within Warranty Period

1. Refer to Warranty Policy for warranty information.

2. Return must be authorised by the contact us form [LINK TO CONTACT US].

3. Item must be returned to us with proof of purchase such as Order ID, Invoice ID, Transaction ID.

4. Item must be returned in reasonable condition and original packaging where possible, and must include all accessories unless approved by Sissy That Style.

5. Return postage and handling is buyer’s responsibility.

 

Warranty policy

1. All warranties are back-to-base warranties.

2. Where applicable, the warranty offered for the products sold by Sissy That Style are the manufacturer’s warranty, and therefore warranty related enquires must be made directly to the manufacturer.

3. Where there is no manufacturer’s warranty available, Sissy That Style offers the warranty.

4. In the event of a warranty claim, regardless of manufacturers’ or Sissy That Style, all warranty related shipping costs (both ways) are buyer’s responsibility, unless in the event of Dead On Arrival (DOA), or incorrect handling by us, we will pay for all warranty related shipping costs.

  • DOA or incorrect items must be returned to us for testing and verification within 7 days of initial shipping.
  • If DOA item is tested to be working, it will be returned to you at your own cost.
  • If DOA item is not received by us within 7 days of initial shipping, it will be treated as normal warranty item.

5. Sissy That Style’s warranty is limited to replacement, repair or refund of the item, to be determined by Sissy That Style.

6. Warranty does NOT apply to damages as a result of misuse of any form or improper care by the user.

7. If refund is determined by Sissy That Style to be necessary, we will NOT refund original shipping cost.

8. Warranty does NOT cover normal wear and tear, or damages caused by or resulting from any form of misuse or improper use by the user.